All returns and or refunds are subject to the specific goods and or services purchased by the client(s). All clients are provided Terms & Conditions for each product(s) and or services(s) prior to authorizing payment. The Terms & Conditions were reviewed by you and your DCM Representative prior to you completing your purchase transaction(s). Please see your specific terms and conditions which outlines the return policy and or refund policy for the specific product(s) and or service(s) purchased. If you have any further questions pertaining to our Terms & Conditions, or our Return or Refund Policy, please contact our customer service department via telephone at (888) 380-3050. Our service department is open Monday through Friday from 7:30am to 3:30pm Pacific Standard Time. You can also email our service department directly at [email protected].