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You’ve Received an ADA Compliance Demand Letter

What Now? Don’t Get Mad, Get DCM

Your website or mobile app is thriving, and everything is going great. All of a sudden, out of nowhere, you receive an ADA Compliance Demand Letter. Wait, what? The Justice Department says that your website or mobile application does not meet the requirements set down in The Americans with Disabilities Act (ADA). Maybe you don’t know what that means, which is why you got the letter in the first place.

The ADA recognizes digital applications as public accommodations because the goods and services offered there to go out to the public. The law requires digital offerings to be accessible to everyone equally. Websites or mobile apps must be constructed in such a way that someone using assistive technology (such as a screen reader) can access the information and use the site just like everyone else.

You got the letter because your website does not comply with the requirements laid out in the ADA section, Web Content Accessibility Guidelines (WCAG) 2.1 Level A/AA. Your site’s failure to do so has resulted in complaints filed by the disabled community. The legal complaint has come in the form of the ADA Compliance Demand Letter. Digital content on your site is not accessible to people with certain disabilities. If the situation is not remediated, the letter may be the first step toward a pricey settlement or lengthy litigation.

But no worries—this is not as scary as it sounds.

DCM has the digital expertise to identify and remediate non-compliance issues. No more hand wringing or guessing; is my site compliant or not? DCM will be right there with you to confirm to the feds that you are taking steps to remedy the problem.

How do we do it?

DCM performs a thorough WCAG 2.1 A/AA accessibility audit on your website or mobile app that either confirms or denies compliance with ADA standards. We pinpoint problems and fix whatever is wrong. The goal? Create a digital footprint fully compliant with all ADA requirements.

No one wants to receive an ADA Compliance Demand Letter. It’s nerve-wracking. Let DCM nip website or mobile app non-compliance in the bud. Call us now and get started on the road to digital peace of mind.

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